Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), and do not establish a professional-client relationship.The site and services are provided as is with no warranty or representations regarding the qualifications of Experts.The site is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.Ive emailed twice, the last time on November 26th but there has been no response.
So we both know this game well and I can only imagine what Joe SixPack thinks since alot of Joes seem to be having similar experiences. In November of 2006, I purchased a Target brand TVDVD combo for my first year college daughter (this Target TruTech model ). Trutech Tt320 Dvd Player Integration Manual For AWhen plugging the batteries into the remote I remarked on how cheap it was and having broken and lost many remotes in my day was not terribly concerned since universal remotes are so easy to find and cheap to buy unless youre a major mass merchandiser that buys from multiple vendors that do not offer or publish their remote control codes and have one place to buy a replacement for nearly 17 of the retail price of the unit itself (Please note the updates at the bottom of the next page) I couldnt find the original manual (who of us with any geek street cred would keep a manual for a TVDVD combo for Gods sake) so didnt have the customer service number. Turns out there are no codes available and Target has used multiple OEM vendors to make the TruTech branded consumer electronics. I bought one figuring Id solve the problem, and after a couple of hours of screwing around (and reading this and all of these on Google, for example), I ended up at Alco Electronics support (just one of the Target TruTech OEM vendors) who indicated that LG or Goldstar codes might work. They didnt nor could the universal remote find a compatible code in seek mode. The first guy was helpful and indicated Starlite Consumer Electronics had supplied these particular models (which I think is Funai Electronics in Hong Kong) though calling back later a second woman hung up on me which was disconcerting. The Starlite 800 call was next and I talked to a very curt woman who sternly proclaimed, NOwe do NOT publish the codes and weve TOLD THEM IN HONG KONG what a problem this is but they havent done anything yet. She indicated that even though I could purchase one of a dozen or so universal remotes on a Target endcap for under the amount shed help me get a replacement remote for 30 and it would ship sometime in the next couple of days and you will probably get it next week. TVDVD combo set that retails for 179 It might ship in a couple of days and I might get it next week WTF is THAT all about In a day of great customer service, conversational marketing and precision in shipping information, this is baffling for a retailer the size of Target. My wife calmly explained to me over lunch that writing a letter addressed to Target Corp and video buyer would probably be the best way to reach someone and indicate change was required. I thought Id do this post first and reference it in the letter. Heres the deal: this is completely unacceptable and my time is too precious than to spend more than 10 minutes on this matter (which has been about the amount of time Ive spent in the past replacing remotes for an untold number of devices). If it wasnt for my little girl asking, So Dadhave you been able to get me a remote yet I wouldve given up and bought another set (and for what I charge for consulting I couldve bought 3 or 4 of the damn things and been done with itbut its the principle of the thing that gets me). Furthermore, not either stocking replacement remotes or using the power, might and buying influence of Target Stores to DEMAND that the OEM manufacturer bend-over-backwards to support this TruTech brand by publishing codes or buying infrared (IR) chips from a mainstream vendor so universal remotes are supported is mystifying. My faith was in the Target brand and the ethics expressed by my bride when she was buying audio (as well as other buyers Ive known over the years). I expect nothing less of anything Target carries but Ill never buy TruTech again and suggest you dont either until such time that Target gets their act together. UPDATE 102508: Two pieces of interesting news today: One is that I just checked, and there have been 37,086 pageviews of this post since it went live in May of 2007. The other is the most distressing as my daughter just informed me that the TV is making such a loud audio crackling noise (she hits it to make it stop) that she wants to make it go away (and well buy her a new one for Christmas, no doubt, and there isnt a snowballs-chance-in-Hell itll be a Trutech). So this means that THIS TV LASTED FOR ONE YEAR AND FIVE MONTHS since theres no way it would be cost-effective to have it repaired. UPDATE 122507: Ive been amazed at the hundreds of pageviews of this post every day between the day after Thanksgiving and today, Christmas day (over 16,000 total so far). Ive received emails from people, you can read the comments, and see for yourself that there is a tremendous amount of dissatisfaction with the Trutech products. Please note that I cannot do anything myself but have, in fact, reached out via email to Kimberly Youngstrom ( kyoungstromkaplowpr.com ) who is the person sanctioned as responsible for public relations for the Target Owned Brands. Ms. Youngstrom is with Targets public relations agency in New York, Kaplow PR.
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